30-DAY RETURNS

You may request a return within 30 days of receiving your order.

Items returned under our extended 30-day returns policy must be unworn, unused, undamaged and returned with their original packaging, tags and seals where supplied.

HOW TO RETURN

To request a return, please email us at sales@laurre.uk or complete our Contact Form. Select “Return”, include your order number and details of the item you wish to return, and we will get back to you with the next steps as soon as possible.

We will provide you with the return instructions and return address.

Please use a tracked postal service and keep your proof of postage until your refund has been completed.

RETURN POSTAGE

For change-of-mind returns, return postage costs are the responsibility of the customer.

If your item is faulty, damaged on arrival or you received the wrong item, please contact us before returning it. Where appropriate, LAURRÈ will cover reasonable return postage costs.

REFUNDS

Returns are inspected when received.

Approved refunds are issued to the original payment method. Please allow approximately 5–10 working days for the refund to appear, depending on your payment provider.

Original and return delivery charges are non-refundable except where required by applicable law or where the item supplied was faulty or incorrect.

NON-RETURNABLE ITEMS

Personalised, engraved or custom-made items cannot be returned.

Where an item is supplied with a hygiene or protective seal and is legally exempt from return for health or hygiene reasons (earrings), it cannot be returned once that seal has been removed.

This does not affect your rights if an item is faulty, damaged or not as described.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at sales@laurre.uk with your order number and clear photographs of the issue.

We will review the issue and, where appropriate, arrange a repair, replacement or refund.

Your statutory consumer rights are not affected.

EXCHANGES

We currently do not offer direct exchanges.

If you would like a different item or size, please return the eligible item for a refund and place a new order.

NEED HELP?

For return or refund assistance, please contact us at sales@laurre.uk

Returns & Refunds

We hope you love your LAURRÈ jewellery. Eligible items may be returned within 30 days of delivery, subject to the conditions below.